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Menzer & Enevoldsen Rens & Vask

Practical answers

Questions and answers about dry cleaning and washing

Find answers about textiles, stains, turnaround times and special jobs. If your job isn't covered, we're happy to assess it individually.

Dry cleaning, washing and stains

Can you remove old or difficult stains?

We can remove many old and difficult stains and achieve a clear improvement on others. We assess the type of stain, the material and any previous treatment before choosing the method.

What do you do if there is no care label?

We assess the material, construction and risk. If we are in doubt, we talk to the customer before treatment.

Can you wash or dry clean pram suits?

Yes. We can both wash and dry clean pram suits, depending on the material and care label.

Can you reproof outerwear?

Yes. We offer reproofing of suitable outerwear with professional products from SEITZ.

Can I hand in business clothing or workwear?

Yes. We treat workwear and other textiles for companies and can agree a regular arrangement. See workwear or business solutions.

How are shirts treated?

Shirts are washed according to material and care label and then ironed. Collars, cuffs and buttons are checked along the way. Read about shirt laundering.

Can you wash ordinary household laundry?

Yes. With household laundry, your washing is kept together as your order and is washed, dried and folded in our own production facility. Read about household laundry.

Express and turnaround time

How quickly can I get my clothes back?

Many ordinary jobs take a few days. Selected jobs can be done as express from morning to evening by arrangement. The actual time depends on the textile and the treatment.

Can all clothing be dry cleaned from morning to evening?

No. Express applies only to selected jobs and by arrangement. If the job cannot be treated responsibly in one day, we will tell you.

How do I order express dry cleaning?

Call first and agree the job. Hand it in early in the day according to the arrangement made. Read more about express cleaning.

Formalwear and special textiles

How quickly can you clean a wedding dress?

The time depends on the material, stains, details and treatment. So please hand in the dress in good time. We give you an expected time after the assessment.

Can all stains be removed from a wedding dress?

We treat both visible and less obvious stains on wedding dresses. Many can be removed, while others can be improved. We assess the fabric, the embellishments and the stains so the treatment suits the dress. Read about wedding dresses.

How quickly can you treat a christening gown?

We agree a completion date after seeing the gown's material, condition and stains. Tell us the date of the christening, and please hand in the gown in good time. Read about christening gowns.

How quickly can you treat a confirmation dress?

We treat confirmation dresses according to material, details and care label. Tell us when the dress is needed, and we will agree a completion date after assessment. Please hand it in in good time.

Can you dry clean suits?

Yes. Read about suits.

Alterations and repairs

Can you repair and alter clothing?

Yes. We offer minor repairs, taking in and shortening through an external tailor. We receive the clothing and your description in the shop and agree the job with you. We do not carry out the tailoring ourselves. Read about tailoring service.

Do you take customers' measurements?

No. We do not take customers' measurements in the shop.

Can you take in a pair of trousers?

Yes, but you must either mark it with pins or state exactly how many centimetres need to be taken in. We do not take measurements.

Can you shorten trousers?

Yes. Bring the trousers marked with pins or state the exact number of centimetres. We do not take measurements.

Candle wax, hides, shoes and special jobs

Can you remove candle wax from clothing?

Yes. We remove candle wax with our professional dry cleaning, choosing the method according to the textile.

What should I do if I get candle wax on my clothes?

Leave the stain alone and hand in the clothing as it is. We do not recommend an iron, coffee filter, freezer or other home remedies before treatment. Tell us when you hand it in that there is candle wax on the clothing.

Can you get candle wax off a tablecloth?

Yes. Tell us when you hand it in that there is candle wax, so the wax can be cleaned off the tablecloth before washing and roll-pressing.

Does it cost extra if a tablecloth with candle wax must be cleaned first?

No. Tell us when you hand it in that there is candle wax on the tablecloth. The necessary cleaning before washing and roll-pressing does not change the price per kilo for washing and roll-pressing. Read about tablecloths and linen.

Can you wash or clean hides?

We can treat certain types of hide ourselves after assessment. We do not have a regular external specialist for hides, so bring it in or contact us before you hand it in.

Can you treat lambskin?

Yes, we can treat lambskin in the shop after assessment.

Can you clean or wash shoes?

Yes, we can wash or clean some shoes. We first look at the materials, seams and the condition of the shoes and assess which treatment is possible.

Can you clean or wash caps?

Yes. We treat caps according to material and construction. See our case with a cap.

Can you wash horse rugs?

Yes. We wash horse rugs, neck covers and saddle pads. Material, care label, condition and fittings are part of the assessment before washing. Read about horse rugs.

Duvets, curtains and home textiles

Can curtains be dry cleaned or washed?

Yes, depending on the material and care label. Read about curtains.

Can you wash duvets and pillows?

Yes. We assess the filling, cover, seams and care label and ensure controlled drying. Read about duvets and home textiles or visit Dynevaskeriet.

Can you treat mattress toppers?

For mattress toppers we only treat the removable cover. We assess the cover’s material and care label and choose the treatment accordingly. The foam core must be removed before you hand it in, as we cannot treat it. See the case with old stains on a mattress topper cover or read about duvets and home textiles.

Environment, collection and practical information

Can I get collection and delivery?

We collect and deliver in Roskilde and the surrounding area — see areas and conditions on the collection and delivery page. See areas and terms.

Where is the dry cleaner's, and can I park by the door?

The dry cleaner's is at Ringstedvej 9, 4000 Roskilde. There is parking right by the door. See contact and directions.

Which detergents do you use, and what does EU Ecolabel mean?

For professional wet cleaning we use, among others, SEITZ products with the EU Ecolabel. The EU Ecolabel is the EU’s official ecolabel. The label applies to the specific certified products – not to the dry cleaner as a whole. Read about environment and responsibility.

Can you treat textiles after water, soot or fire damage?

Yes. We go through each textile and tell you what we judge can be treated and what cannot. The result depends on factors such as the material and the extent of the damage. Read about damage restoration service.